1)SHIPPING AND DELIVERY

Product Packaging DISCREET PACKAGING We pack your items in a opaque high strength un-tearable poly bag. We don't put any indication of product name in the package on the packaging box. This ensures complete privacy of your order and safeguards quality and packaging of your order. This is done FREE OF CHARGE!

We will be attaching the invoice inside the box in for all orders.

3-4 Days Local and 7 Days pan-India Delivery Guarantee! We offer a local (within NCR) "3 -4 Days Delivery" and Other part of India "7 Days", International Delivery will be from "7-15 days" as per the country on most products bought on the site. The products ordered will be at your doorstep within 7 business days (Monday to Friday) except international, of your payment having been cleared. For orders which are placed using Credit Card/Net Banking Payment Option and are under Verification, the guarantee is applicable post the Payment has been verified.

What is not covered in the Guarantee:
Delivery delays due to customer unavailability or discrepancies in billing address or failures in providing contact number for delivery. (If the courier has come to the shipping address within seven business days and not been able to get delivered. The courier may or may not contact you before coming - that is something we have no control over).
Delivery to certain areas eg. North Eastern states, J&K, Remote areas in Hills etc. may have a longer delivery period due to lack of accessibility, poor weather conditions, security reasons etc.

 In case of cities dealing with law and order situations, delivery of courier might get temporarily effected.

Shipping charges

WE provide FREE delivery to the nearest transporter from our location and the intermediate transporters , namely cargo carriers , transport agencies may charge you for delivery to your location.

Please track your delivery/courier status by following up with your local transport agency responsible for delivering your parcel to your location to prevent any inconvenience, delays and miscommunication in the delivery process.

The total shipping charge for your Order will be displayed once you proceed to checkout. Octroi charges wherever applicable is prepaid and not to be borne by the customer. It is our endeavour to ship all items in your Order together; however this may not always be possible due to transport issues in your State . Also there may be restrictions on accepting Orders for certain pin codes as cannot be shipped to those destinations. In such scenarios, order will not be accepted online and message will be displayed requesting to provide an alternate pin code.

Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place multiple orders. In instances where customer places multiple orders within a day or two, we might combine orders and ship them together. 


Please e-mail us at coordinator@leelan.com if you have any questions on our shipping/delivery  policy. Or contact Us on +91-7666 662266

 

2) PRIVACY AND SECURITY

At LEELAN , we value our customers and visitors to our Websites and respect your concerns about the privacy of your personal information and data security. Our Privacy and Security Policy (the “Privacy Policy”) is intended to protect your privacy and provide you with a safe and secure experience in fashion, style and shopping. This Privacy Policy applies to our Website, namely, http://www.leelan.com/. This Privacy Policy protects consumers providing information through our Websites and stores and is not designed to protect business information. By using our Website or providing information to us at our stores, you consent to the collection and use of your personal information. In addition to reviewing our Privacy Policy, you should also read our Terms of Use for our Websites. Your use of our Websites constitutes your agreement to its terms and conditions.

Our Privacy Policy Will Change Over Time : Because we continue to develop our Website and take advantage of technologies to improve the services we provide, our policies will change over time. We encourage you to refer to this Privacy Policy from time to time to stay abreast of our most current privacy policy practices. If you are a registered user of our Websites, we may notify you by email of material changes to our Privacy Policy using the most current email address you have provided to us. Your continued access and use of our Websites will constitute your acceptance of any changes or revisions to our Privacy Policy.
Summary of Our Privacy Policy

This Privacy Policy explains and summarizes how we collect, use and protect your personal information as you interact with us online and through our customer and technical support. This Privacy Policy explains:
What information LEELAN gathers from users of our Website.
How LEELAN uses the personal information that you share with us and that we learn about you because of our relationship.

How LEELAN uses “cookies” and “IP Addresses.”

What personal information, if any, LEELAN may share about you with others and the conditions that protect your information if it must be shared.

What kind of security measures LEELAN takes to protect your information from loss or disclosure and how LEELANwill inform you in the event of a security breach.

The circumstances under which you can access your personal information you have shared with LEELANand have that information corrected, restrict LEELAN’s use of that information, and even have it removed from our records.
Other things you should know about privacy and LEELAN.

The Type of Information our Websites and Stores Collect About You

LEELAN collects information that you provide to us or that we learn about you from your use of our Website. We receive and store information you enter on our Website, or give to us in any other way. For example, you may provide information to us when you register with our Websites, sign-in, search, add items to your shopping cart, pay for an item, participate in a survey, contest or promotion, apply for a job, request to receive our marketing materials, or communicate with our customer service. As a result of those actions, you might supply us with such information as your name, address, phone number, email address, payment card information, and personal shopping and product preferences. In applying for a job with us, you may provide to us your your name, address, phone number, email address, previous work experience, references and other personal information about your background and experience.

We also automatically receive and store certain types of information whenever you visit our Websites. We might also receive information about you from other sources, such as in providing you special offers that we think will be of interest, and we may add that information to our account information.

How LEELAN Uses Information About You

We use information we have collected about you to provide you with the very best shopping experience, the most current fashion clothing and accessories, and personal style news. We do not sell your personal information to third parties for any reason. We do not disclose your personal information to unaffiliated third parties, or to our affiliates, who may want to offer you their own products and services unless you have requested or authorized us to do so.

We may share your personal information with third parties or affiliates of LEELAN where it is necessary for us to complete a transaction you authorized or perform some other activity you have asked us to do.

We may share your personal information with third parties or affiliates of LEELAN with whom we have contracted to perform services on our behalf. All companies that act on our behalf are contractually obligated to keep the personal information we provide to them confidential and to use the personal information we share only to provide the services we ask them to perform.

We may disclose personal information about our customers as permitted or required by law, such as in connection with a subpoena or similar legal process, or in connection with a merger, acquisition or bankruptcy, as discussed further below. We may disclose information about you to protect against fraud and other crimes and to enforce our contracts with you.

We try to provide you with the information you need to make informed reasonable choices with respect to how our Websites uses or shares your information. LEELAN collects and uses personal information from you in several ways:
Website usage:

LEELAN authorized service providers may observe activities, preferences and transactional data (such as your IP address, browser type and operating system) relating to your use of our Websites. We may use this collected or logged information in order to provide better service, to facilitate our customers’ use of the website, to track usage of the website, and to address security hazards. LEELAN, or one of LEELAN’s authorized service providers, may use this information to track aggregate traffic patterns throughout our Websites for LEELAN’s internal analysis.

Online Transactions : – We collect information about you when you shop on our website. You may visit our site without registering, but if you wish to add merchandise to your shopping cart, create a wish list or use other special features offered on our site, you will need to provide us with certain information, including your name, address, phone number and email address, to open an account with us. We will assist you in creating a user id and a password to protect your account information. Similarly, if you wish to apply online for a job position with us, you will be required to submit relevant information about your background and experience.
Our Security Practices

Our internal data security policies restrict access to customers’ personal information to authorized employees. Authorized employees may use our customers’ personal information for  business purposes only. Our employees are bound by LEELAN’s policies that require them to maintain the confidentiality of our customers’ personal information. Employees who violate these requirements are subject to disciplinary action, up to and including termination.

We maintain physical, electronic, and procedural safeguards that are designed to guard our customers’ personal information. For example, for the security of your online visit to our Websites, we may make use of firewall barriers, encryption techniques and/or authentication procedures. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, LEELAN cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. In the event of a breach of the confidentiality or security of your personal information, we will notify you as necessary and to the extent possible so you can take appropriate protective steps. Unless you indicate otherwise, we may notify you under such circumstances using the email address you provided to us when you registered with our Websites.

What are Cookies and How Does our Websites Use Them?

We may use “cookies” to collect or log certain information. A cookie is a small piece of information that a website stores on a personal computer and which it can later retrieve. We may use cookies for some administrative purposes, for example, to store our customers’ preferences for certain kinds of products or to store a password so that you do not have to input it every time you visit our website. The cookies will not contain information that will enable anyone to contact our customers via telephone, email, or any other means. If our customers are uncomfortable with the use of cookie technology, they can set their browsers to refuse cookies. Certain of our services, however, could be dependent on cookies and our customers may disable those services by refusing cookies.
Links to Third Party Sites and Websites Containing our Websites Branding
Our Websites may contain links to third party sites. Please be aware, however, that LEELANis not responsible for and cannot control the privacy policies of these other sites or their practices. We encourage you to read the privacy policies for these other sites, as they may differ from ours. This Privacy Policy applies solely to personal information collected by LEELAN.

Third-Party Web Beacons

We use third-party web beacons from StoreHippo to help analyze where visitors go and what they do while visiting our website. StoreHippo may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by StoreHippo, click here.

 

3)RETURNS AND REPLACEMENTS

We deal with branded products only , the quality of these original products are completely genuine, even after that if the product can be returned , you need to inform us regarding any MANUFACTURING DEFECT you observe in the delivered products. You need to immediately send the package if not satisfied. 

Please note:  If there is any delay in informing or sending us the parcel for an indefinite period, we shall not be responsible to return the goods.


LEELAN will take the responsibility for the returned product as mentioned above if the process of informing us happens swiftly, not exceeding ONE MONTH from receiving the delivery. The goods shall be exchanged or the money shall be returned accordingly as decided by the owner of LEELAN, if any arguments arise.

Return & Refund Policy

LEELAN  Cancellation, Return & Refund Policy

  1. The returned products with manufacturing defects should be returned as quickly as possible for easing out the refund procedure.
  2. Please note for International shipments; the custom and import duties etc need to be paid by the Buyer.
  3. Please note that LEELAN has no control over VAT, custom taxes and import duties etc. They vary from country to country and state to state, they have to carefully observed and paid by the Buyer.
  4. Catalogs and Hardcopy may or may not be provided with the product. LEELAN gives no assurance for them.
  5.  

Note:The transport from our location to the nearest transporter will be FREE, from there to you it will be charged(depends on the transporter and the state in which it is going to be delivered)

  1. LEELAN will only utilize reputed Courier/TRANSPORT partners. We DO NOT take the responsibility of reaching the goods safe and sound up to the client. Any form of damage or shortage of goods/products in the received parcel should be informed to our LEELAN office via email/call immediately on receiving the parcel with no delay.
  2. Applicable Law The Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Mumbai, India
  3. Once we receive the payment, the order will be confirmed. The availability of the product will be scrutinized only after the payment is successful. The chances of unavailability are very rare and in this unfortunate event, the courier time would differ. These changes shall be updated to the client on a priority basis.

 

4) ORDERING

1) Click on the desired category-Tops | Shrugs | Skirts | Shirts | Jackets |Dresses | Palazzo

2) Choose the desired product on the next page.

3) Choose the color option and size of the product and specify the number of pieces you want to order in the text box provided.

4) Click on “ADD TO CART” to view the total price of the selected products in the online shopping cart.

5) Minimum Cart value needs to 5000 will be displayed at the bottom of the page,please Click on Continue Shopping to add more products to your cart to exceed this amount in the balance.

6) Add more products to your cart and click on “Add to Cart” after entering the desired color, size and number of products.

7) Click on “Proceed to Checkout” after completing your order.

8) Checkout after entering your correct Name and Address, Payment Method to enter the payment page. Click on CITRUS PAY to place your order.Click on “PLACE ORDER NOW” to go to Citrus Secure Payment page.

9) Enter your complete User Details on this page and Click on “Continue to Pay”.

10) Enter the correct details for the Payment Options(Cards/Banks) and click on “Pay Now” to complete your order.

5) PAYMENT, PRICING AND SUBSCRIPTIONS

We offer you a number of payment options, allowing you to choose what suits you best.

Credit / Debit Cards: You can also pay us through debit / credit cards, as we accept all the major international cards: MasterCard, VISA, Discover, JCB, American Express, Diners Club cards and Maestro cards.

Net Banking: We support net banking with Axis, ICICI, IDBI and other Indian/international banks.

Wire Transfer: Simply click on the option of payment by wire transfer, and the details will be provided to you immediately.

Customers in India can use these options as well:

Demand Draft: We also welcome demand drafts that you need to send to the address provided.

Cheque: You can pay us through cheques as well, for a secure payment transaction.

Paytm Wallet: You can easily transfer money in our account through your Paytm Wallet.

 

6)VIEWING ORDERS

 Click on “ACCOUNT” at the top right-hand side of the page to view all your Orders,Account Details,and Account Dashboard etc.

7)UPDATING ACCOUNT INFORMATION

Click on “Account Information” on the top left side of the page to update your account information.